The NDC.org Trustee portal contains many User Alerts for Debtors and Attorneys. The trustee controls all alerts. Some of these alerts are defaulted on or off as best practices from NDC staff. However, we encourage offices to explore all available alerts.
These alert settings are located on your Trustee NDC.org portal under Settings>Account Settings
To change an alert, press the toggle (ON/OFF). Then scroll to the bottom of the Account Settings page and press
Alert settings section:
Example User Alert panel
These alerts notify your Debtor or Attorneys of certain events about the cases.
NDC User Alerts are displayed on the Debtor Dashboard. If the Debtor has enabled email or SMS notifications, additional push notifications are sent to the Debtor's email address or SMS number.
Email Example
Debtor Alert emails that are Immediate look like this example
Alerts that are monthly look like this:
We will define each alert on the Trustee NDC.org portal under Settings >
Debtor Alerts
| Alert Code | Alert Text | Description | Frequency |
| DEBTOR_NO_PAYMENT | The trustee has yet to post a payment for the month of {0}. If you've recently made a payment, please disregard this alert. THE TRUSTEE HAS YET TO POST A PAYMENT FOR THE MONTH OF APRIL 2025. IF YOU'VE RECENTLY MADE A PAYMENT, PLEASE DISREGARD THIS ALERT. | This alert is meant to notify Debtors that the Trustee has not received a payment for the preceding month. | Monthly 6 days after the end of the preceding month. E.g., on May 6, the email will be sent to a debtor |
| DEBTOR_PAYMENT_RECEIVED | Your payment in the amount of ${0} was posted by the trustee on {1}. Your payment in the amount of $150 was posted by the trustee on 4/29/2025 | This alert is sent the day after a payment record is detected in the Trustees receipts data for a case | Immediate |
| DEBTOR_CASE_STATUS_CHANGE | A change in your case's status has been detected. It was previously reported as being: "{0}," and is now: "{1}." A change in your case's status has been detected. It was previously reported as being: Open/Active and is now: closed. | This alert is sent when NDC detects a change in the Case Status for the case of the debtor. | Immediate |
| DEBTOR_CONGRATS | Disabled | ||
| DEBTOR_CONGRATS_END_CASE | Disabled | ||
| DEBTOR_PAYMENT_PLAN_CHANGE | A change in your plan payment has been detected as of {1}. View your Case Summary for more information. A change in your plan payment has been detected as of {1}. View your Case Summary for more information. | This alert is sent when NDC detects a change in the Play Payment for a case for the debtor | .Immediate |
| DEBTOR_NSF | A non-sufficient funds (NSF) notification has been received with regards to your payment of ${0} on {1}. A non-sufficient funds (NSF) notification has been received with regards to your payment of $175 on May 1 2025. | This is sent to the debtor when NDC detects an NSF record for the Receipts data for a debtor | Immediate |
| DEBTOR_UPCOMING_PAYMENT_PLAN_CHANGE | There's an upcoming change in your plan payment, as of {1} it will be ${0}. View your Case Summary for more information. There's an upcoming change in your plan payment, as of JUNE 1 2025 it will be $195. View your Case Summary for more information. | Sent to a debtor when NDC detects a change in the Plan Payment data for the case | Monthly |
| DEBTOR_TRUSTEE_DOCUMENT_UPLOAD | A new document from your Trustee has been uploaded, to view it click here. | Sent to the Debtor when the Trustee Offices distribute any documents using the NDC's eDocument Delivery Service. All documents are placed in the individual NDC.org debtor portal for each affected debtor. | Immediate |
| ONE_OFF | CLICK HERE to learn more about our NEW FEATURES! | Disabled |
Attorney Alerts
| Alert Code | Alert Text | Description | Frequency |
| ATTORNEY_TRUSTEE_DEBTOR_DOCUMENT_POSTED | Trustee {0} has posted debtor {1} to the NDC, which can be found here. Trustee russo has posted debtor jane jones to the NDC, which can be found here. | This alert is sent to Attorneys (with a registered NDC.org account) when one of the clients has a document posted by the Trustee. | Immediate |
| ATTORNEY_VOUCHER_POSTED | Voucher {0} from Trustee {1} has been posted to your account. Voucher 58875 from Trustee russo has been posted to your account. | Sent to registered Attorneys when the NDC detects a new voucher (check) in the payment data for this Attorney | Immedate |